Returns & Exchanges
At Giant Tiger, we want you to be completely satisfied with your purchase, which is why we offer a straightforward returns process for most items within 14 to 30 days of purchase. Whether you bought your items in-store or online, we are committed to making your exchange or refund as simple as possible.
Verify Eligibility
Ensure your item is in its original packaging, unused, and within the specified return window for its category.
Gather Documentation
Locate your original register receipt or online order confirmation email to facilitate a fast and accurate refund.
Choose Return Method
Visit any Giant Tiger store location for an immediate refund, or initiate a mail-in return through our online customer portal.
Receive Refund
Once processed, your refund will be issued to the original method of payment, typically appearing within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing